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Frequently Asked Questions
 

 F-Secure

  • How can I find out the version I am using?

To find  the version of the software that is already installed, please right click on the blue "F" triangle with title "F-Secure Settings and Statistics" on your windows task bar and go to "About".

The first line from the opened windows contains the version installed:
eg. F-Secure Anti-Virus Client Security x.xx build xxxxx

  • What is the "fsdiag"?

Fsdiag is a diagnostics tool for F-Secure products. It produces a file named fsdiag.tar.gz which can be opened for example using WinZip. The output consists of several log files including information about the system and the installed F-Secure products.

Go to the folder, where you have installed F-Secure, to folder Common (the path usually is: c:\Program Files\F-Secure\Common) and double click on the file named: fsdiag.exe
When the  fsdiag tool finishes gathering the log files, you will see that a compressed file name  fsdiag.tar.gz has been created.
 

  • How can I unistall the program?

Uninstall F-Secure from  Add/Remove Programs (in Control Panel).

When finished, reboot.

If you don't have another F-Secure application installed, delete the folder F-Secure found under   \Program Files\

Delete all the temporary files found under c:\temp  and C:\Windows\Temp

  • Where can I find manuals of  F-Secure products?

Please go to:
 http://www.f-secure.com/download-purchase/manuals/index.html

 

General Questions

  • How can I take a " screen capture"?

Press the  "Print Screen" or "Prt Sc" button, found on your keyboard.

Opent the Paint Application (Start -> Programs -> Accessories -> Paint)

Go to the Edit menu  ->  Paste  and watch the screen capture appearing.

To to  File  menu -> Save.  Select a name for your file and choose"JPEG" on the file type --> Save

Inter Engineering Cd

  • Why do I frequently receive cds from Inter Engineering?

You receive cd because you bought one or more of the product that Inter Engineering distributes.  You will receive this cd every two months.

  • What does it contain?

This cd contains all the latest updates and patches of all the products that Inter Engineering dristributes, trial versions, pricelists, presentations and many more.

  • What do I have to do with it?

You should check the version of your product, look if there is something new for this product and proceed with installation.

  • How can I open the cd?

Once you insert the cd to your cd-rom, the web-browser will automatically open.  After that you can browse wherever you want.  In case the cd doesn't open automatically, go to "cd-rom"  folder and double click on "index.htm"